Nudges

Streamlining Verification Processes for Utility Services

Ethical Subscription Practices: Lessons from Dazn

Fair Pro Rata Refunds in Subscription Services

Customer-Centric Subscription Cancellation Processes

Transparent Promo Code Offerings

Simplifying Supply Chain and Delivery Information

Impact of Shipment Providers on Customer Experience

Enhancing Transparency in Security Payment Releases

Conquering Chatbot Challenges - Effective Solutions Demonstrated by Rapha

Improving Customer Episodes - A Brief Analysis of Microsoft's Account Recovery Process

Apple’s Customer-Centric Approach in Retail

Navigating CX: The Strategic and Tactical Approach

Unsung Heroes: Frontline Staff as Profit Centres, Not Cost Centres

Unveiling the Most Critical Call Center Issues

Navigating the Future of Customer Experience

Cultivating Centricity: Empowering Employees to Deliver Outstanding CX

Kickstarting Your CX Journey: A Guide to Getting Started

Enhancing CX: Qantas Frequent Flyer Program

Navigating Subscription Models: The Shift to Customer-Centricity

Benefits of Price Matching for Consumers and Retailers

Telstra’s Customer Journey Pitfall - A Better Call to Action

GoGet's Booking Policy Changes and Their Impact on Customer Satisfaction

Impact of Pricing Decisions on CX - Insights from Ultraviolette

Suunto’s Customer Communications in Light of a Recall

The Revolution of Customer Experience in the AI Era

The CEO's Guide to Revolutionising CX

The Hidden Costs of Fitness: Rethinking Gym Membership Joining Fees

Hoka.com: Setting the Standard in Customer Experience

Unlocking Growth: How Customer Loyalty Boosts Success

Double-Blinded NPS: Understanding a Key CX Metric

Visa's Web3 Innovation: Relationship-Based Customer Loyalty

Addressing Customer Concerns at Commonwealth Bank